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FAQS

General

Scripted Jewelry creates fully personalized sterling silver jewelry. Every piece is engraved with your own handwriting, doodles and sentiments.

Find a full list of what you can engrave here -

We've created a full guide from inspiration through to delivery that explains every step in your Scripted Jewelry journey. It will detail what to expect while you prepare and place your order.

- Read the Getting Started Guide here - 

Every piece is custom and handmade. Production is not immediate, but we do strive to get your purchase to you as quickly as possible.  

- View the Turnaround Time Guide here - 

You will find today's turnaround time, rush order information, holiday order deadlines and blackout dates. 

CUSTOMIZING

We will not turn away your handwriting. 

However, to make sure you customization will fit a chosen piece of jewelry, pay attention to the word limits noted in every listing.

Follow the Photography Guide for tips on capturing the best photo of your handwriting and doodles so we are able to accurately duplicate them on your order.

- View the Photography Guide -

We no longer offer photos or fingerprint engraving on our pieces.  However we will be offering a new line of jewelry featuring enameled photographs shortly!  Please sign up for our VIP list or follow us on social media to be notified of new releases!

Yes, we offer a selection of font and artwork options to use in your customization. 

- View Font & Artwork options - 

If these do not speak to you, you are welcome to provide your own!

Every order includes a mock-up that you will approve before it is sent to production!

A large amount of time goes into perfectly copying your handwriting and laying it out in well considered way. For this reason, we do require the order to be placed before providing any personalized proofs.

ORDERING

Absolutely! All reliefs are kept on file so recreating a piece is not a problem. All we need is the order number or name from the original order. If you have this, you can proceed to checkout and simply note this information in the "Notes" box on your order. 

If you are unsure of the original order information, send an inquiry to Hello@ScriptedJewelry.com and we can help you find what you need. 

Yes!  Just send a request to Hello@ScriptedJewelry.com

Occasionally and for reasons unknown to us, the customizer doesn't show up. You can try using a different web browser or clearing your browser cookies.

The most simple solution is to proceed with your order and provide your images and personalization after the fact.

You can email them directly to Hello@ScriptedJewelry.com

Yes!  After your order is placed, you may send additional images via e-mail to Hello@ScriptedJewelry.com

While it is quickest to attach your images directly to your order, you can supply files to us after purchase at Hello@ScriptedJewelry.com

Please note, turnaround time may be delayed on all orders that do not include their customizations at the time of purchase.

Orders can be cancelled with a full refund up to 12 hours after the order was placed. After this grace period, production has begun and cancellation will only be accepted on a case-by-case basis with a cancellation fee commensurate to the amount of work done.

To cancel your order, send an email to Hello@ScriptedJewelry.com

OTHER

We only personalize items produced at Scripted Jewelry.

There are many unforeseen obstacles that can arise from engraving a new product or material and we do not want to accidentally damage an item we cannot replace.  

At the moment we do not have the time and resources to create entirely custom items. We can only personalize the products we currently offer.

In the future, we hope to open up a few slots a year for custom commission. Please join our VIP list or follow @ScriptedJewelry on social media to be notified when these opportunities become available. 

Our preferred line of communication is through email at Hello@ScriptedJewelry.com

Unfortunately, no. We work from a small private studio and do not have a store front to welcome customers into.