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FAQS

CUSTOMIZING

We will not turn away any handwriting image you have.  However, to make sure we are able to accurately depict the image desired, please be sure to follow our "Getting Started Guide"  as closely as possible while you prepare your customization.

We will no longer offer photos or fingerprint engraving on our pieces.  However we will be offering a new line of jewelry featuring enameled photographs shortly!  Please sign up for our VIP list or follow us on social media to be notified of new releases!

Yes, we offer a selection of font options to use in your customization. 

You can find them here. 

A large amount of time goes into perfectly copying your handwriting and laying it out in well considered way. For this reason, we do require the order to be placed before providing any personalized proofs.

ORDERING

Absolutely! All reliefs are kept on file so recreating a piece is not a problem. All we need is the order number or name from the original order emailed to Hello@ScriptedJewelry.com! We will provide a response as soon as possible.

Yes!  Just send a request to Hello@ScriptedJewelry.com

Occasionally and for reasons unknown to us, the customizer doesn't show up. You can try using a different web browser or clearing your browser cookies.

The most simple solution is to proceed with your order and provide your images and personalization after the fact.

You can email them directly to Hello@ScriptedJewelry.com

Yes!  After your submission, any additional images you wish to send to us please send via e-mail at Hello@ScriptedJewelry.com

While it is quickest to attach your images directly to your order, you can supply files to us after purchase at Hello@ScriptedJewelry.com

Please note, turnaround time may be delayed on all orders that do not include their customizations at the time of purchase.

Orders can be cancelled with a full refund up to 12 hours after the order was placed. After this grace period, production has begun and cancellation will only be accepted on a case-by-case basis with a cancellation fee commensurate to the amount of work done.

Contact me below to request cancellation. Hello@ScriptedJewelry.com

OTHER

We only personalize items produced at Scripted Jewelry.

There are many unforeseen obstacles that can arise from engraving a new product or material and we do not want to accidentally damage an item we cannot replace.  

At this time we do not have the time and resources to create entirely custom items. We can only personalize the products we currently offer.

In the future, we hope to open up a few slots a year for custom commission. Please join our VIP list or follow @ScriptedJewelry on social media to be notified when these opportunities become available. 

Our preferred line of communication is through email at Hello@ScriptedJewelry.com

Unfortunately, no.  We work from a small private studio and do not have a store front to welcome customers into.