PRODUCTION & SHIPPING
PACKAGING
All orders are nicely wrapped and ready for gift giving. Is your gift going directly to the recipient? Let me know at checkout if you would like to include a note in your package. It will be handwritten and included for an extra personal touch.
Don't worry. Pricing details are never included in the packages.
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PRODUCTION TIMEFRAMES
Estimated production times are noted below. This does not include time in transit.
| Non-Personalized Items | 2 - 3 Business Days |
| Personalized Items | 10 Business Days* |
| Orders With Rush Production Upgrade | 5 Business Days* |
*Please allow 5 extra business days for Solid Gold orders.
Production runs Monday - Friday. The studio is closed on weekends and national holidays. They do not factor into production times.
Production times are subject to change in the months leading up to Christmas and Mother's Day.
We also occasionally take vacations to regain our sanity. As a family business, this stops production for a few days. Receive warning about these blackout dates by signing up for the newsletter or following Scripted Jewelry on social media!
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SHIPPING TIMEFRAMES
| First Class Mail | 3 - 5 DAYS* |
| Priority Mail | 2 - 3 DAYS* |
| USPS Express | 1 - 2 DAYS* |
| UPS Second Day Air | 2 DAYS* |
| International Priority | 6 - 10 DAYS* |
| International First Class | 10 - 14 DAYS* |
*These shipping times are business day estimates, based on information from the postal services.
Once I dispatch your item, I have no influence over shipping times. From this point, it is the responsibility of the postal services to deliver your package. If your package has been delayed, please contact the postal service directly with your tracking number.
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LOST PACKAGES
If your package is not marked as delivered within 30 days from dispatch, then it is considered lost - and in this case I will refund or replace your item.
Please ensure that the address on your order is correct and is a secure location for delivery. All packages are sent with tracking and I cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.
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INTERNATIONAL SHIPPING
International customers are responsible for international duties & taxes if any. Shipping time of international orders in rare occasions can vary hugely due to hold-up at customs. Therefore, for items shipped to addresses outside of the US, please consider these factors before placing your order to avoid disappointment.
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LOCAL PICKUP
I love meeting my customers in person! Unfortunately due to time constraints, I can no longer accommodate pick up requests. All orders must be placed online through ScriptedJewelry.com. This helps keep things organized. If you'd really like to meet me, please sign up for the newsletter to see if I'll be doing any shows near you!