RETURN & EXCHANGE

CANCELLATION

Orders can be cancelled with a full refund up to 12 hours after the order was placed. After this grace period, production has begun and cancellation will only be accepted on a case-by-case basis with a cancellation fee commensurate to the amount of work done.

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RETURN AND EXCHANGE 

I accept returns and exchanges on certain items, within 10 days of receipt, provided the item has not been worn, or damaged and has not been tailor-made, customized or personalized.

I DO NOT ACCEPT RETURNS ON CUSTOM OR PERSONALIZED PIECES. 

You will receive a full refund for returns, excluding shipping charges. After the items are received back, please allow 10 days for the return to be processed and the refund to show up in your credit card account. Scripted Jewelry is not responsible for lost or stolen items while in transit.

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INCORRECT/DAMAGED ITEM

 In the event that an item arrives defective or the customization is incorrect* a replacement will be provided at no cost to you. Please contact me within 10 days of delivery to report your incorrect/damaged order. 

*Failure of the customer to read product dimensions prior to purchase does not warrant an exchange. Please shop wisely and make note of word limits and product dimensions which are included on every listing.

**It is my goal to duplicate your handwritten sentiments as closely as possible. This includes the misspellings. Unless you specifically ask for misspellings or incorrect grammar to be adjusted, the handwritten message will be kept true to it’s original.

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Please contact me to initiate your cancellation, return or exchange. Please provide your order number and include a photo of the product on claims of incorrect/defective goods. 

REQUEST YOUR RETURN